Known Hardware Acceleration Issues

This topic discusses known hardware acceleration issues with some GPUs.

Intel QuickSync Video

No Known Issues

We have tested with 4th, 5th, and 6th generation Core i5 and i7 CPUs with Integrated Graphics. There are no known issues with Intel's hardware.

NVIDIA NVENC

No Known Issues

We have tested with a number of GPUs based on Kepler and Maxwell architectures including both Quadro and GTX models. There are no known issues with NVIDIA's hardware.

AMD Video Codec Engine

We have tested with Radeon R7 2xx, R7 3xx and R9 3xx GPUs. There are no known issues with Radeon R9 series, but you may experience driver crashes, driver restarts, or system instability with AMD Radeon R7 2xx and 3xx GPUs.

More specifically on R7 2XX and R7 3XX discrete GPUs there seems to compatibility issues between the AMD GPU driver and the Video BIOS (VBIOS) used in some models which makes using Video Codec Engine (VCE) hardware impossible.

For some of those cards the issue can be fixed by updating the Video BIOS.

Known Issues

XFX AMD Radeon R7 260X, Core Edition (R7-260X-CNVF)

Model, BIOS, Driver
Name Model Video BIOS Version AMD Catalyst Driver Versions
Radeon R7 260X, Core Edition R7-260X-CNVF 015.048.000.011 14.12, 15.7, 15.7.1
Issue

Attempting to create an H.264 hardware encoder instance via the Media Foundation API results in a TDR Error and GPU reset. This is due to a Video BIOS (VBIOS) bug.

Resolution

Update VBIOS to 015.048.000.013.

This card comes originally with VBIOS version 015.048.000.011. XFX does not offer a VBIOS upgrade, but there is a newer VBIOS version 015.048.000.013 that is compatible on TechPowerUp.com.

To update the VBIOS, download XFX.R7260X.2048.141013.rom from TechPowerUp.com and use it to reprogram your AMD GPU. You can do that with the ATIWinFlash utility.

IMPORTANT: Make sure you backup your current VBIOS, before replacing it. That way, if something goes wrong you will be able to restore your GPU to the old state. You can use the ATIWinFlash to save your current VBIOS to your hard disc.

Gygabyte AMD Radeon R7 360, OC (GV-R7360C-2GD)

Model, BIOS, Driver
Name Model Video BIOS Version AMD Catalyst Driver Versions
Radeon R7 360, Rev 1.0 GV-R7360C-2GD 015.049.000.000 15.7, 15.7.1
Radeon R7 360, Rev 1.0 GV-R7360C-2GD 015.049.000.007 15.7, 15.7.1
Issue

Attempting to create an H.264 hardware encoder instance via the Media Foundation API results in a TDR Error and GPU reset. This is likely due to a Video BIOS (VBIOS) bug.

Resolution

Solution for this card does not exist presently. Updating the Video BIOS to the latest version available from Gygabyte does not fix this issue.

This card comes originally with VBIOS version 015.049.000.000 / F2 or 015.049.000.000 / F20 .

Gygabyte offers an updated BIOS version 015.049.000.007 / F3 or 015.049.000.007 / F21 .

To update the VBIOS, download the F3 or the F21 flavor from Gygabyte and use it to reprogram your AMD GPU. You can do that with the ATIWinFlash utility.

IMPORTANT: Make sure you backup your current VBIOS, before replacing it. That way, if something goes wrong you will be able to restore your GPU to the old state. You can use the ATIWinFlash to save your current VBIOS to your hard disc.


Last updated on November 28th, 2017 02:38:41 PM